Return Policy

Return Policy

At Be The Change Wellness, we pour so much care into every product we create, because your health and wellness journey matters deeply to us. We want you to feel confident and cared for with every purchase.

All Sales Are Final

Please note that all sales are final, and we’re unable to offer refunds, returns, or exchanges on consumable products.

Why We Don’t Accept Returns on Consumables

As a wellness brand, many of our products are personal care, consumable, or hygiene-related items. To honour our commitment to quality and safety for every customer, we’re simply not able to restock or resell items once they’ve left our hands — even if they’re unused. We hope you understand that this policy comes from a place of care, not inconvenience.

 

Electronic Devices

 

If you’ve purchased an electronic device from us and it arrives faulty, please don’t hesitate to reach out — we’re more than happy to investigate and arrange a replacement where appropriate.

 

Courier Damage & Insurance

 

We take great care in packaging every item, especially electronic devices, using extra protective packaging to give them the best chance of arriving safely. That said, courier services can be quite rough with parcels, and if you choose not to opt in for courier insurance at checkout, we’re not able to take responsibility for damage that occurs during delivery. We’d gently encourage you to select courier insurance for extra peace of mind, especially on electronic items.

 

Storage-Related Damage

 

We’re also unable to replace items damaged due to incorrect storage. For example, our DMSO will discolour (turning yellow) if the bottle isn’t sealed properly, or if it’s stored in a hot environment or exposed to direct sunlight. We investigate every complaint with care and fairness, so please do reach out if something feels off — we simply ask for your understanding that we’re not able to accommodate claims that fall outside of proper storage or use.

 

Change of Mind or Incorrect Purchase (Medication/Supplements)

 

If a product needs to be returned due to a change of mind or an incorrect purchase, please note that for safety reasons, that item must be destroyed rather than resold. As this comes at a cost to us, a fee of R120 per item will apply in these cases.

 

Damaged or Incorrect Items on Arrival

 

If your item arrives damaged, or you’ve received the wrong product, please reach out to us within 3 days of delivery at healthbu.za@gmail.com or through our Contact Us page. Just include:

Your order number
A clear photo of the damaged or incorrect item
A short description of what happened

 

We’ll take care of it from there and make sure you’re looked after. 💛